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Return & Refund Policy – SleekNest Furnitures

Luxury Service with Seamless Returns

At SleekNest Furnitures, we ensure that your shopping experience is as refined as our furniture. If a product does not meet your expectations, our Return & Refund Policy ensures a smooth and transparent process.

1. Eligibility for Returns

  • Items must be returned within 7 days of delivery (unless otherwise stated).

  • Products must be in original condition, unused, and in original packaging.

  • Custom or made-to-order items may have specific return guidelines.

2. Initiating a Return
Contact our Customer Service team to request a return. You will receive clear instructions and a return authorization for the process.

3. Refund Process

  • Approved returns are refunded via the original payment method.

  • Refunds are processed within 7–10 business days after the returned item is received and inspected.

  • Shipping or delivery charges are non-refundable unless the item was damaged or incorrectly delivered.

4. Exchanges

  • If you wish to exchange a product, we will assist in arranging the replacement.

  • Availability of exchanged items is subject to stock.

5. Damaged or Incorrect Items

  • Report damaged or incorrect items immediately.

  • We will arrange for replacement or refund at no extra cost to you.

Free Shipping

Enjoy free shipping on all orders within Nairobi

Product Replace

Easy Product Replacement Available!

Emi Available

No cost EMI available on all major credit cards

24/7 Support

Dedicated 24/7 support via chat, email and WhatsApp